Travel Alerts

California Wildfires


10/11/17 1:00 p.m. PDT

Travel Alert for Northern California’s Napa and Sonoma Counties

Pleasant Holidays is addressing the concerns of travelers with reservations for upcoming travel to Northern California’s Napa and Sonoma Counties that may be impacted by the current wildfires.

Please be assured that our Customer Service team members are working diligently to assist each impacted customer on an individual basis, reaching out to each based on addressing the most imminently scheduled departures first.

Our Change/Cancel Policies in effect for this period are as follows:

  1. Pleasant Holidays will waive its change and cancellation fees plus any fees waived by hotel, airline and/or cruise partners
  2. Pleasant Holidays will make every effort to move travelers to another destinatio
  3. Normal travel protection policies apply if a plan was purchased through Pleasant Holidays

These policies will apply to all bookings to the affected regions until further notice.

Pleasant Holidays will continue to monitor these wildfires and provide updates as appropriate.

For more information on these wildfires, visit: http://www.fire.ca.gov/current_incidents

The safety of our customers is always of the utmost importance to us.

For questions or concerns regarding bookings for travel to areas of concern, please call our Customer Service team for assistance.

Vacations currently in destination: 1-877-295-1855

Vacations departing soon: 1-800-247-4958

 

Hawaii & Mexico Tax Increase


Hawaii Hotel Tax Increase 01/01/18

On September 5, 2017, the State of Hawaii amended the Transient Accommodations Tax (TAT) increasing the rate 1% effective January 1, 2018. This will take effect on all islands for lodging accommodations regardless of arrival date or when the hotel reservations are made.

All Hawaii hotel bookings for travel on and after January 1, 2018 are subject to the new tax rate unless full payment was made at time of booking.

 

Mexico Hotel Tax Increase 10/01/17

Mexico’s Municipality of Solidaridad in the Riviera Maya has implemented a small eco tax payable at hotels effective October 1, 2017. Riviera Maya hotels will collect 10 Mexican pesos per room per night through December 31, 2017. As of January 1, 2018, the eco tax will increase to 20 Mexican pesos per room per night. This tax is not included in vacation packages regardless of booking dates.

These funds will be deposited into an environmental trust to fund local projects to maintain and conserve the natural beauty of the destination.

Caribbean Travel


10/6/17 11:00 am PDT

 

Following is the latest status for Pleasant Holidays’ Caribbean portfolio destinations. Please note that this status may change. We will update this page as more information becomes available. Please check back regularly for the latest developments.

We are pleased to report that most destinations in the Caribbean sustained no major damage and continue to welcome guests. These include:

  • Antigua
  • Aruba
  • Bahamas
  • Barbados
  • Bermuda
  • Bonaire
  • Curaçao
  • Dominican Republic
  • Grand Cayman            
  • Grenada
  • Jamaica
  • Martinique
  • Saint Lucia
  • St. Kitts & Nevis
  • St. Vincent & The Grenadines

Islands that sustained minor damage and are expected to be fully operational within a few months include:

  • Turks & Caicos

Islands that received major damage to their infrastructure and are expected to be closed for an extended period of time include:

  • Anguilla
  • British Virgin Islands
  • Dominica
  • Puerto Rico
  • St. Barts
  • St. Martin/Sint Maarten
  • U.S. Virgin Islands (St. Thomas, St. John and St. Croix) 


Hurricane Alert for Caribbean

Pleasant Holidays is addressing the concerns of travelers with reservations for upcoming travel to destinations in the Caribbean that may have been impacted by Hurricane Maria & Irma. 

Please be assured that our Customer Service team members are working diligently to assist each impacted customer on an individual basis, reaching out to each based on addressing the most imminently scheduled departures first.

Our Change/Cancel Policies in effect for this period are as follows:

  1. Pleasant Holidays will waive its change and cancellation fees plus any fees waived by hotel, airline and/or cruise partners
  2. Pleasant Holidays will make every effort to move travelers to another destination
  3. Normal travel protection policies apply if a plan was purchased through Pleasant Holidays
  4. Any current confirmed booking to the Caribbean impacted by Hurricane Maria or Irma will be offered a $250 discount per booking to move travel to Hawaii on an air-inclusive package or NCL Hawaii Cruise. This offer is valid for travel through December 20, 2017.  Discount is applied when the booking is changed to Hawaii.

These policies will apply to all bookings to the affected regions until further notice.

Mexico Travel


The Mexico Tourism Board reports  the destinations of Cancun, Riviera Maya, Puerto Vallarta, Riviera Nayarit, Los Cabos and Acapulco were not impacted by the September 2017 earthquakes south of Mexico City and are operating normally.

September 5, 2017:Pleasant Holidays’ statement on recent Mexico travel news

Mexico Travel Information

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