Privacy Statement
Your privacy is very important to us and we take it very seriously. This Privacy Statement applies to online transactions conducted within the United States on Pleasant Holidays.com and Pleasant Agent.com (hereinafter referred to as "Pleasant Holidays," "we," "us," or "our"). This Statement does not apply to companies that Pleasant Holidays does not own or control, or to people we do not manage or employ. For the privacy policy of web sites outside of PleasantHolidays.com and PleasantAgent.com, please see their web site for their policy.
This Privacy Statement sets forth our practice regarding the collection, use and protection of your Personal Information. Personal Information includes your name, residence address, date of birth, e-mail, telephone numbers and payment card information. By visiting our site, you are accepting the Privacy Statement described herein.
Information Protection and Website Security
Protecting your information while you visit our website is important to us. We protect your Personal Information by restricting access to those employees who need to know. We maintain physical, electronic and procedural safeguards to guard your Personal Information.
Protecting your information while you visit our website is important to us. We protect your Personal Information by restricting access to those employees who need to know. We maintain physical, electronic and procedural safeguards to guard your Personal Information.
We want users of our website to feel confident and comfortable planning and purchasing travel with us. Firewalls and secure servers provide protection. Customer data is transferred securely using industry standard Certificate Authority verified encryption provided by Network Solutions. While not every page that collects Personal Information is encrypted, pages collecting payment card information including payment card number, card type, cardholder name and expiration date are encrypted.
What Information We Collect From You
We collect Personal Information to provide travel products and services to you. You are not required to provide any Personal Information when browsing our site unless and until you make a purchase or sign-up for our e-mail newsletters or other services described below. A valid payment card is required to make a purchase on our site. Personal Information is collected when you voluntarily and specifically provide it. Our site is intended for use by persons 18 years of age or older and we do not knowingly collect Personal Information from minors (those under 18 years of age). When you purchase travel arrangements for someone else through our site, we will request Personal Information about that individual. You should obtain the consent of other individuals prior to providing us with their Personal Information. We may also request information about your travel preferences such as frequent flyer/hotel program information, airline choice or cabin options.
We collect Personal Information to provide travel products and services to you. You are not required to provide any Personal Information when browsing our site unless and until you make a purchase or sign-up for our e-mail newsletters or other services described below. A valid payment card is required to make a purchase on our site. Personal Information is collected when you voluntarily and specifically provide it. Our site is intended for use by persons 18 years of age or older and we do not knowingly collect Personal Information from minors (those under 18 years of age). When you purchase travel arrangements for someone else through our site, we will request Personal Information about that individual. You should obtain the consent of other individuals prior to providing us with their Personal Information. We may also request information about your travel preferences such as frequent flyer/hotel program information, airline choice or cabin options.
We may also indirectly gather information about your online visit including your Internet service provider, Internet Protocol (IP) address, unique device ID, geolocation, mobile device type, browser type, operating system, the date and time the website that referred you and the pages you visit while at our site. We may also use Session Replay scripts to learn how you interact with our website. These scripts track your online movements to learn how you navigate and interact with our site and can be used to improve our website by identifying and correcting confusing and non-functioning parts of a web page. We restrict employee access to such scripts, keep these scripts for only a limited time and redact the display of Personal Information within the scripts in order to protect your information.
Making a Purchase
A valid payment card is required to make a purchase. To purchase travel and related services, you must provide your full name including middle name or initial, gender, date of birth (as well as the full names, gender and date of birth of others accompanying you), residence street address, e-mail address, telephone numbers, TSA Redress Number (if any), travel agency identification number and payment card information including card number, card type, cardholder name, expiration date and card verification number. You must obtain the consent of other individuals who may accompany you prior to providing their names, as they may be unable to view, change, cancel or modify any information you provide on their behalf. We may also request the name of the travel provider (e.g., airline) you will use, airline flight numbers, frequent flyer programs and other frequent program numbers. We require this information so that we can process, fulfill and confirm your reservations and transactions. When you purchase travel with us, you will receive confirmation of your travel itinerary via e-mail.
A valid payment card is required to make a purchase. To purchase travel and related services, you must provide your full name including middle name or initial, gender, date of birth (as well as the full names, gender and date of birth of others accompanying you), residence street address, e-mail address, telephone numbers, TSA Redress Number (if any), travel agency identification number and payment card information including card number, card type, cardholder name, expiration date and card verification number. You must obtain the consent of other individuals who may accompany you prior to providing their names, as they may be unable to view, change, cancel or modify any information you provide on their behalf. We may also request the name of the travel provider (e.g., airline) you will use, airline flight numbers, frequent flyer programs and other frequent program numbers. We require this information so that we can process, fulfill and confirm your reservations and transactions. When you purchase travel with us, you will receive confirmation of your travel itinerary via e-mail.
Pleasant Travel Club
As a convenience to our customers, you have the option of creating a profile and preferences on our website which can be accessed in the future and used when making new bookings. Personal Information you add to your profile and preferences may include your full name, including middle name or initial, gender, date of birth, passport information (as well as the full names, gender, date of birth and passport information of others accompanying you), residence street address, e-mail address and telephone numbers. You can return to our site and edit your profile and preferences online.
As a convenience to our customers, you have the option of creating a profile and preferences on our website which can be accessed in the future and used when making new bookings. Personal Information you add to your profile and preferences may include your full name, including middle name or initial, gender, date of birth, passport information (as well as the full names, gender, date of birth and passport information of others accompanying you), residence street address, e-mail address and telephone numbers. You can return to our site and edit your profile and preferences online.
Travel Agency Account Profiles
Travel agencies conducting business with us on PleasantAgent.com have the option of creating an agency profile on our website. Personal Information you can add to your profile may include your full name, including middle name or initial, gender, date of birth, street address, telephone numbers, fax number and travel agency identification number. You can return to our site and edit your profile online.
Travel agencies conducting business with us on PleasantAgent.com have the option of creating an agency profile on our website. Personal Information you can add to your profile may include your full name, including middle name or initial, gender, date of birth, street address, telephone numbers, fax number and travel agency identification number. You can return to our site and edit your profile online.
Sweepstakes and Promotions
We may offer visitors to our site the opportunity to participate in promotions, contests or sweepstakes. Information collected when you participate in a promotion, contest or sweepstake may include your full name, residence address, telephone number and e-mail address.
We may offer visitors to our site the opportunity to participate in promotions, contests or sweepstakes. Information collected when you participate in a promotion, contest or sweepstake may include your full name, residence address, telephone number and e-mail address.
Surveys
We may offer visitors the opportunity to participate in surveys. You are under no obligation to respond to any survey, and you may unsubscribe from receiving any survey sent via e-mail by following the unsubscribe instructions in the survey you receive. Information collected when you participate in a survey may include your full name, residence address, telephone numbers, age category, household income range, travel preferences, travel agency identification number and e-mail addresses.
We may offer visitors the opportunity to participate in surveys. You are under no obligation to respond to any survey, and you may unsubscribe from receiving any survey sent via e-mail by following the unsubscribe instructions in the survey you receive. Information collected when you participate in a survey may include your full name, residence address, telephone numbers, age category, household income range, travel preferences, travel agency identification number and e-mail addresses.
Employment Purposes
Personal Information, including your full name, residence address, telephone numbers, e-mail, gender, employment history and educational background will be collected when you apply online for employment with us. The retention period for applications is one year.
Personal Information, including your full name, residence address, telephone numbers, e-mail, gender, employment history and educational background will be collected when you apply online for employment with us. The retention period for applications is one year.
TSA Secure Flight Program
Privacy Notice (as required under 49 U.S.C. § 1560.13): The Transportation Security Administration of the U.S. Department of Homeland Security requires us to collect information from you for purposes of watch list screening, under the authority of 49 U.S.C. section 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary; however, if it is not provided, you may be subject to additional screening or denied transport or authorization to enter a sterile area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA Privacy policies, or to view the system of records notice and the privacy impact assessment, please see TSA's Web site at wwww.tsa.gov.
Privacy Notice (as required under 49 U.S.C. § 1560.13): The Transportation Security Administration of the U.S. Department of Homeland Security requires us to collect information from you for purposes of watch list screening, under the authority of 49 U.S.C. section 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary; however, if it is not provided, you may be subject to additional screening or denied transport or authorization to enter a sterile area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA Privacy policies, or to view the system of records notice and the privacy impact assessment, please see TSA's Web site at wwww.tsa.gov.
The information we are required to collect under the Secure Flight Program includes: full name (as it appears on the passenger’s government-issued identification document used when traveling), date of birth, gender and TSA Redress Number (if available).
Additional information on the Secure Flight Program is available at https://www.tsa.gov/travel/security-screening
How We Use Information We Collect
We use the Personal Information we collect for many purposes including completing your travel purchase; sending you special travel promotions, travel tips and general information; communicating with you about your travel plans; notifying you in the event of itinerary changes; providing travel documents; sending you e-mails; preventing prohibited or illegal activities; enforcing company policies and agreements including Terms and Conditions of Sale and User Agreement; providing you with information about our other travel brands; for employment purposes; improving your overall experience when visiting our site for our own internal purposes and for conducting business with travel agency and affiliate partners.
Itinerary Modifications From time to time, modifications may be made to your travel itinerary due to unforeseen schedule changes and business conditions. When such modifications are made, you may be notified by e-mail, telephone and/or postal mail to inform you of these modifications and help you make alternative arrangements, if necessary.
With Whom We Share Your Information
To process and provide the travel services you request and purchase, we may share your Personal Information with our third-party travel providers, such as airlines, hotels, car rental companies, ground transportation, cruise, activity and travel protection plan providers, who fulfill your travel reservations on our behalf. These third-party travel providers may need information about your profile to process and facilitate your travel reservation. Personal Information shared may include full name including middle name or initial, gender, date of birth (as well as the full names, gender and date of birth of others accompanying you) and TSA Redress Number (if any). We do not place limitations on their use or disclosure of your Personal Information. You are encouraged to review the privacy policies of any such travel provider whose products you consider purchasing through our site. We may also share Personal Information among our affiliated companies.
To process and provide the travel services you request and purchase, we may share your Personal Information with our third-party travel providers, such as airlines, hotels, car rental companies, ground transportation, cruise, activity and travel protection plan providers, who fulfill your travel reservations on our behalf. These third-party travel providers may need information about your profile to process and facilitate your travel reservation. Personal Information shared may include full name including middle name or initial, gender, date of birth (as well as the full names, gender and date of birth of others accompanying you) and TSA Redress Number (if any). We do not place limitations on their use or disclosure of your Personal Information. You are encouraged to review the privacy policies of any such travel provider whose products you consider purchasing through our site. We may also share Personal Information among our affiliated companies.
We use third-party vendors who provide services or functions on our behalf including credit card processing, marketing, e-mails, newsletters, surveys and sweepstakes. We contractually limit their use of your Personal Information for the purposes for which it is provided.
We partner with third-party sites to offer you additional services. To process and confirm your travel reservations and/or purchases, our third-party partners may also collect Personal Information including your name, residence address, telephone numbers, date of birth, payment card information and e-mail address. We do not manage or control the privacy policies of these third-party business partners and encourage you to review the privacy policies of third-party partner sites whose services you consider using.
When required by law, legal process, or government, we may disclose information we have collected from visitors when they purchase travel products or services, or apply for employment. In certain cases involving fraud or illegal activities, we may disclose information to investigate, prevent or protect our interests, property, or safety of employees or customers. Additionally, it may become necessary to provide customer information to payment card companies, for the purpose of resolving chargebacks or disputes that arise in the normal course of business.
Cookies and Web Beacons
When you visit our site, we may assign a “cookie” (a small, unique identifier text file) and a web beacon (a small transparent image file) which is very common on the Internet. You do not provide this information, as it is collected automatically and used in a variety of ways to optimize visits to our site, including the use of third-party services for improving the user’s overall site experience. The cookie and web beacon do not contain any Personal Information, but collect your IP address. You have the ability not to receive a cookie file and to disable a web beacon by enabling your Web Browser to refuse cookies or prompt you before accepting a cookie. The vast majority of visitors to our site leave their cookies enabled, and those refusing to accept cookies may not have access to certain tools, services and/or features offered by our site. You may also manually delete cookie files from your computer’s hard drive.
When you visit our site, we may assign a “cookie” (a small, unique identifier text file) and a web beacon (a small transparent image file) which is very common on the Internet. You do not provide this information, as it is collected automatically and used in a variety of ways to optimize visits to our site, including the use of third-party services for improving the user’s overall site experience. The cookie and web beacon do not contain any Personal Information, but collect your IP address. You have the ability not to receive a cookie file and to disable a web beacon by enabling your Web Browser to refuse cookies or prompt you before accepting a cookie. The vast majority of visitors to our site leave their cookies enabled, and those refusing to accept cookies may not have access to certain tools, services and/or features offered by our site. You may also manually delete cookie files from your computer’s hard drive.
When you visit this website, third parties, including advertising partners, analytics providers and ad servers that utilize Floodlight Tags may collect information about your online activity over time and across websites. A Floodlight Tag is a tracking tag for DoubleClick platforms that is typically used to measure conversions resulting from users seeing or interacting with certain ads.
We use third party advertising networks to serve ads on our behalf across the internet. These companies employ cookies, pixels and web beacons to gather information (such as purchase behavior and user attributes) that permits us to analyze, modify, and improve our advertising content. The information collected is not personally identifiable. We do not have access to or control over cookies or other features these third party advertising networks may use, and their information practices are not covered by this Privacy Statement.
Tracking
We do not respond to a web browser's "Do Not Track" signal. Such a signal enables a person to opt out from having information about their web browsing activities monitored and collected; however, since there is not uniform industry agreement as to how to respond, we do not currently honor such a request.
We do not respond to a web browser's "Do Not Track" signal. Such a signal enables a person to opt out from having information about their web browsing activities monitored and collected; however, since there is not uniform industry agreement as to how to respond, we do not currently honor such a request.
California Consumer Privacy Act (CCPA) Rights
Starting January 1, 2020 California consumers have new privacy rights to their personal information (PI) including the right to not be discriminated against for exercising any of these rights. You can request:
Starting January 1, 2020 California consumers have new privacy rights to their personal information (PI) including the right to not be discriminated against for exercising any of these rights. You can request:
- a copy of your PI (subject to statutory exceptions) that we collected in the past 12 months including a disclosure of the categories of PI collected, sold and shared for a business purpose;
- to delete PI we collected from you unless we need to keep it for certain reasons. For example, if you are traveling we need your PI and itinerary information to provide the services you purchased.
- to opt-out of the sale of your PI if we sell it (which we do not).
To exercise your privacy rights, contact us at privacy@pleasant.net. To designate someone to make a request on your behalf, or to make a request over the phone, please call 818-991-3390. This online privacy notice provides the most current version of the CCPA notice and discloses the categories of PI we collect, sell and share for a business purpose.
This Notice is provided on behalf of: Pleasant Holidays.
The CCPA also requires that we disclose the categories of PI collected, sold and shared for a business or commercial purpose during the past 12 months. This disclosure is listed below.
Please note that certain personal information is exempt from the CCPA. For example, PI collected pursuant to a Federal law called the Gramm-Leach-Bliley Act or California's Financial Information Privacy Act is exempt. As a result, insurance information would not be disclosed. Other exceptions include medical information and protected health information; PI used to generate a consumer report and PI under the Driver Privacy Protection Act. Additionally, employee and job applicant PI and business-to-business PI need not be disclosed at this time.
The disclosure includes a list of the 11 categories of personal information required by the CCPA. Each category of PI is listed and associated with a letter (A-K) and further explained. For example, categories of information that are "identifiers," such as your name or driver's license, are indicated as having been collected, sold or shared. We would have collected or shared to third parties Personal Information (PI) as shown below.
Categories of Personal Information
A. Identifiers: Identifiers such as real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, SSN, driver's license number, passport number or other similar identifiers.
Collected: Yes, Provided: Yes
Collected: Yes, Provided: Yes
B. Civil Code 1798.80 Information: Information that identifies, relates to, describes, or is capable of being associated with, an individual or household, including, but not limited to:
- name
- signature
- social security number
- physical characteristics or description
- address
- telephone number
- passport number
- driver's license or state identification card number
- insurance policy number
- education, employment, employment history
- bank account number
- credit card number, debit card number, or any other financial information
- medical information, or health insurance information
- "Personal information" does NOT include publicly available information that is lawfully made available to the public from federal, state, or local government records.
C. Characteristics: Characteristics of protected classifications under California or federal law such as race, color, sex, age, national origin, disability, citizenship status, genetic information, ancestry, sexual orientation, gender identity or expression, religion, medical conditions, AIDS/HIV, marital status, military/vet status, political affiliations or activities, victims of domestic abuse and/or assault/stalking.
Collected: Yes, Provided: Yes
Collected: Yes, Provided: Yes
D. Commercial Information: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Collected: Yes, Provided: Yes
Collected: Yes, Provided: Yes
E. Biometric: Records used to uniquely identify a person including fingerprints, retinal scans, facial scans, signatures, handwriting analysis and voice pattern recognition.
Collected: No, Provided: No
Collected: No, Provided: No
F. Internet Activity: Internet or other electronic network activity information, including but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet website, application or advertisement.
Collected: No, Provided: No
Collected: No, Provided: No
G. Geolocation: Used to identify an electronic device's physical location, such as GPS coordinates.
Collected: No, Provided: No
Collected: No, Provided: No
H. Sensory: Audio, electronic, visual, thermal, olfactory, or similar information.
Collected: No, Provided: No
Collected: No, Provided: No
I. Employment Related: Professional or employment-related information such as job application, salary and job performance information.
Collected: No, Provided: No
Collected: No, Provided: No
J. Education: Pertaining to school, grades or years attended.
Collected: No*, Provided: No
Collected: No*, Provided: No
K. Inferences: Inferences drawn from any of the above identified information to create a profile about a consumer reflecting the consumer's preferences, characteristics, psychological trends, preferences, predispositions, behavior, attitudes, intelligence, abilities and aptitudes.
Collected: No, Provided: No
Collected: No, Provided: No
*While education related information may be collected from job applicants and employees, it is exempt from a CCPA request for PI collected and is not disclosed in this Notice.
If you requested a quote or purchased Pleasant Holidays Travel products or services, you would have provided your name, address, phone, date of birth, known traveler number and payment card information to us. If travel was purchased for another person, we would have collected similar information about them. We would also have your travel itinerary. (Categories A, B, C and D). Some of your itinerary components would have been provided to the third parties (e.g., airlines, hotels) providing certain services.
We have not sold any information to third parties.
Changes to Our Privacy Statement
We may amend this Privacy Statement at any time. Please review this site periodically. Any changes are effective upon our posting of the revised Statement as of the Effective Date. Your use of our website following any such change constitutes acceptance.
We may amend this Privacy Statement at any time. Please review this site periodically. Any changes are effective upon our posting of the revised Statement as of the Effective Date. Your use of our website following any such change constitutes acceptance.
Contact Information If you have questions or concerns regarding our Privacy Statement, or if you need further assistance, please contact us at 2404 Townsgate Road, Westlake Village CA 91361.
Thank you for taking the time to read this Privacy Policy and for using PleasantHolidays.com or PleasantAgent.com.
Effective Date: June 24, 2024